Refund and Returns Policy

This policy explains how to contact Tactical 300 about a return, exchange or refund. It does not limit your rights under applicable South African consumer law.

Needs confirmation: The business-specific arrangements highlighted below are still being finalised. Contact us for assistance; these notes do not restrict your statutory rights.

How to request a return

Email info@tactical300.co.za with your order number or proof of purchase, the item concerned and the reason for your request. For damaged or faulty items, include a description and photographs where possible. Photographs help us assess the issue but do not replace your statutory rights.

Contact us before arranging delivery so we can confirm the appropriate return instructions. This coordination step does not make statutory rights conditional on discretionary approval.

Faulty, damaged or incorrect goods

If you receive a faulty, damaged or incorrect item, please contact us promptly. Where the Consumer Protection Act applies, goods that fail to meet its quality requirements may be returned within six months of delivery, without penalty and at the supplier’s risk and expense. Subject to the Act, you may choose a repair, replacement or refund.

Any assessment of the item will take account of the applicable law and the circumstances of the fault. A blanket requirement that goods be unused or in their original packaging does not override statutory remedies.

Cooling-off rights for online purchases

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase of goods without giving a reason within seven days after receiving them. Only the direct cost of returning the goods may be charged, and payments must be refunded within 30 days of cancellation. Statutory exceptions apply to some transactions and goods.

Needs confirmation: Review the product range against the statutory cooling-off exceptions and describe only those that actually apply. Do not introduce a blanket exclusion for all tactical products or sale items.

Change-of-mind returns and size or colour exchanges

Additional voluntary returns and exchanges are separate from your statutory rights.

Needs confirmation: Confirm whether a voluntary 30-day return window will be retained, when it starts, the required item condition and packaging, any genuine product exclusions, and the rules and delivery costs for size or colour exchanges. The former template’s 30-day limit must not be treated as a limit on statutory claims.

Sale items

Buying an item at a discounted price does not, by itself, remove your statutory rights. Any additional voluntary return conditions for sale items must be stated clearly and must not override applicable law.

Refunds

We will communicate with you about the outcome of your return and the applicable refund arrangements. Refunds will be handled within any timeframe required by law.

Needs confirmation: Confirm the inspection and processing turnaround, the refund method, and how customers will be notified. Distinguish business processing time from any additional time taken by a bank or payment provider.

If an expected refund has not arrived, contact info@tactical300.co.za with your order number so it can be investigated.

Return delivery and collection

Return costs depend on the reason for the return. Qualifying defective-goods returns under the Consumer Protection Act are at the supplier’s risk and expense. Applicable online cooling-off returns may involve the direct cost of returning the goods. Other arrangements must be confirmed for voluntary returns.

Needs confirmation: Confirm the returns delivery address and whether in-store returns are accepted at 71 Bland St, Mossel Bay, 6506. Confirm the courier or collection procedure and any arrangements for products that require special handling. Do not send a return to the collection address until the return instructions have been confirmed.

Contact us

Email: info@tactical300.co.za
Telephone: 079 490 5444
Collection address: 71 Bland St, Mossel Bay, 6506
Hours: Monday–Friday, 09:00–17:00